FAQs
Frequently Asked Questions
Everything you need to know about our services, coverage area and how we work.
Yes. All of our engineers are fully qualified and Gas Safe registered. You can verify our registration on the official Gas Safe Register website. We carry our ID at all times and can show it on request.
We primarily serve Essex, including Benfleet, Southend-on-Sea, Basildon, Rayleigh, Wickford, Canvey Island and surrounding areas. If you're unsure whether we cover your location, please give us a call.
We offer 24/7 emergency callouts across Essex. Response times vary depending on location and workload, but we always aim to attend as quickly as possible for genuine emergencies such as gas leaks or complete heating failure.
We recommend an annual boiler service. Regular servicing keeps your boiler running safely and efficiently, maintains manufacturer warranties, and can identify minor issues before they become costly repairs.
A CP12 (Gas Safety Record) is the legal document issued after a gas safety check. Landlords are legally required to have a valid CP12 for all rental properties with gas appliances, renewed every 12 months. Homeowners are not legally required to have one, but it's strongly recommended.
Yes, we provide free, no-obligation quotes for all planned work including boiler installations, appliance installations and gas safety checks. Simply get in touch via phone or our contact form.
We install a full range of domestic appliances including gas cookers, ovens, hobs, dual fuel range cookers, induction hobs, electric ovens, washing machines, dishwashers and integrated appliances of all kinds.
A like-for-like boiler replacement typically takes between four and eight hours — usually completed in a single day. More complex installations involving new pipework or system changes may take longer, which we'll discuss when we provide your quote.
Yes, we work on all major boiler brands including Worcester Bosch, Vaillant, Baxi, Ideal, Glow-worm, Viessmann, Potterton and more. If you're unsure, give us a call.
We accept bank transfer and cash. Payment is typically due upon completion of work. For larger installations, we can discuss payment arrangements in advance.